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Terms & Conditions

1.1These terms and conditions (together with our Privacy Policy) (together the “Terms and Conditions”) apply to www.solo-amor.com and all our further websites, microsites, and mobile versions of these websites (collectively, the “Website”) that expressly adopt and display or link to these Terms and Conditions, as may be revised from time to time, and that are owned, operated, or controlled by SOLO AMOR AG, a stock corporation (Aktiengesellschaft) organized under the laws of Switzerland, with its registered seat at Wassbergstrasse 60, 8127 Forch (CHE-467.146.426), and its subsidiaries (collectively, referred to as “SOLO AMOR”, “we”, “us”, or “our”). By accessing and using the Website or placing an order for any clothing or accessories offered on the Website (the “Products”), you (the “User”) acknowledge and agree to accept and be bound by these Terms and Conditions.

1.2These Terms and Conditions do not apply if you buy the Products from any source other than the Website (if, for example, you buy the Products from one of our authorized distributors or retailers, who will have their own terms and conditions to apply to such purchase of Products).

1.3Please read these Terms and Conditions carefully and make sure that you understand them before ordering any Products on our Website.

1.4BY ACCESSING, BROWSING, USING THE PAGES POSTED ON THE WEBSITE, AND/OR PLACING AN ORDER YOU AGREE TO THESE TERMS AND CONDITIONS. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS AND CONDITIONS, PLEASE DO NOT ACCESS, BROWSE, OR USE THE WEBSITE OR PLACE AN ORDER.

1.5These Terms and Conditions will apply to any contract for the sale of Products by us to you (the “Contract”).

1.6Please check the Terms and Conditions on our Website each time you order Products to ensure you understand the legal terms that will apply to the Contract at that time (see Section 20).

1.7When we refer to "you", "your", or User we mean you, the person using our Website or buying Products from our Website.

2.1If you would like to contact us, please use the contact form on the FAQ page on the Website or reach out to our customer services team under contact@solo-amor.com.

2.2We sincerely hope that you do not have cause for a complaint but, if you do, we want to hear about it so that we can try and resolve it and make sure it does not happen again and to improve our Products. Please do not hesitate to contact us using the above communication channels.

3.1We are committed to quality craftsmanship, thoughtful design and sustainable materials in our clothing and other goods. For more information on our Products (including materials, sizing and care) please visit the ‘FAQ’ page on our Website.

3.2The images of the Products on our Website are for illustrative purposes only. Colour, material, fit and packaging may vary slightly from the images shown on our Website due to manufacturing tolerances, lighting and individual screen settings.

3.3All Products shown on our Website are subject to availability. We will inform you by email as soon as possible if the Product you have ordered is not available and we will not process your order in case of unavailability. As described in Section 5.5, the Contract will only be concluded upon Order Confirmation. If you have already paid for the Products, we will refund you the full amount as soon as possible.

3.4Products should be worn, used and cared for strictly in accordance with any instructions, care labels and guidelines provided with them. Please check material composition and care instructions before use, particularly if you have known sensitivities to certain fabrics or materials.

3.5Except where prohibited by law, we may limit the number of Products available for purchase.

4.1You do not need to register to explore our Website or to buy Products from us.

4.2By creating an account, you can store your payment method information for easier and faster checkout, store and edit your delivery addresses and billing information and review your previous purchases and order history.

4.3When you register or buy Products through our Website, you will be required to provide certain personal information including your first name and last name, postal address (meaning invoicing and shipping address), phone number and email address. You will also be required to provide valid details of a payment method which you are legally entitled to use. We reserve the right to request additional evidence or proof of billing information where we think this is necessary. You confirm that all information you provide to us at any time is true, accurate and complete. Your personal information is processed in accordance with the Swiss Federal Act on Data Protection (“FADP”) and, where you are located in the EU/EEA, the EU General Data Protection Regulation (“GDPR”), as further described in our Privacy Policy (see Section 18).

5.1You may only buy Products from our Website if you have reached the age of majority (18 years) and have full legal capacity to act under Swiss law.

5.2Our Products are for your personal use only. You may not resell any Products you purchase from us on a commercial basis without our prior written consent. We reserve the right, with or without notice, to cancel or reduce the quantity of any order to be filled or Products to be provided to you that may result in a violation of these Terms and Conditions, as determined by us in our reasonable discretion.

5.3By clicking ‘Checkout’ you are committing to buy and pay for the Products in your order. This constitutes an offer (Antrag) from you under Art. 3 et seq. CO to enter into a Contract with us to buy the Products.

5.4After you place an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted.

5.5If we accept your order, we will confirm this to you by sending you an email with the wording ‘order confirmation’ (the "Order Confirmation"). The Contract between us will only be concluded when we send you the Order Confirmation and only with respect to the Products included therein. If there are any errors in your Order Confirmation, please contact us as soon as possible using the contact form on the FAQ page on our Website or the contact details provided in Section 2.

5.6We will send you a further email when the Products in your order have been shipped with the wording ‘shipping confirmation’ (the "Shipping Confirmation").

5.7Please see Section 9 below (Returns and Warranty) for important information on your (limited) rights to cancel the Contract once concluded.

6.1The prices of the Products become due and payable once we have sent you the Order Confirmation.

6.2For deliveries within Switzerland, shipping costs are included in the price of the Products. For deliveries to the EU/EEA, the prices of the Products do not include shipping costs; applicable delivery costs will be specified on the Website when you are confirming your order and in the Order Confirmation.

6.3For deliveries within Switzerland, the prices of the Products shown on the Website include Swiss value added tax at the applicable statutory rate. For deliveries to the EU/EEA, the prices shown do not include any import VAT, customs duties or similar charges levied upon importation into the destination country, which are payable by you (see Section 8.3).

6.4The prices of the Products will be as quoted on our Website from time to time. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered into the system. However, it is always possible that, despite our efforts, some of the Products on our Website may be incorrectly priced. If we discover an error in the price of the Products you have ordered, we will contact you to inform you of this error and we will give you the option of continuing to purchase the Products at the correct price or cancelling your order. We do not have to provide the Products to you at a lower price where we have made a pricing error.

6.5The prices of the Products may change from time to time, but changes will not affect any prior order which we have confirmed with an Order Confirmation, unless the order includes a pricing error as stipulated above.

7.1You can pay for Products using one of the payment methods indicated on the Website at the time of your order (for example, Visa, Mastercard, Amex, Union Pay, Klarna, TWINT, PayPal).

7.2By ordering Products from us through our Website, you authorize us to perform reasonable identity and anti-fraud checks on you and the payment method that you have provided, in each case in accordance with applicable Swiss data protection law. These checks may be required, amongst other things, to verify your identity, to validate your payment method, and/or to authorize individual purchases. We reserve the right to put in place additional payment security systems from time to time. For further information on the processing of your personal information by us please refer to our Privacy Policy (see Section 18).

7.3We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity or where the order violates SOLO AMOR's policies.

7.4If the amount due from you for your order cannot be debited or charged, for whatever reason, your order will be cancelled (we will notify you of this using the contact details you provided during the order process).

8.1Your order will be fulfilled by the estimated delivery date set out in the Shipping Confirmation, unless there is an event outside of our control (please see Section 19 below for more information about these events). If we are unable to meet the estimated delivery date because of an event outside of our control, we will contact you with a revised estimated delivery date.

8.2Delivery will be completed when we deliver the Products to the address you gave us (so please make sure that the delivery details you provide are accurate as we cannot be responsible for any delayed or failed deliveries as a result of incorrect, incomplete or unclear delivery details).

8.3SOLO AMOR ships Products to addresses in Switzerland, Liechtenstein and EU/EEA member states. We do not ship to addresses outside these territories unless agreed otherwise pursuant to a specific Order Confirmation. Deliveries to the EU/EEA may be subject to import duties, taxes and customs clearance formalities, which are your responsibility (see Section 6.3).

9.1.1We want you to be completely satisfied with the Products you have ordered from us. If you have any problems with the Products you have ordered, please contact our customer services team using the form on the ‘Contact Us' page of our Website or the contact details provided in Section 2.

9.1.2You may return Products to us and receive a full refund of the price paid for the Products (excluding any applicable delivery charges) provided that you return the Products to us within 14 days of the Products being delivered to you. However, Products cannot be returned if already used to a degree that extends trying or testing. If you want to return Products to us, please contact our customer services team as described in Section 9.1.1 above. We will refund you using the payment method and information that you used to pay. If you are a consumer resident in the EU/EEA, you also have a statutory right of withdrawal; that right prevails over the provisions above to the extent it is more favourable to you, and in that case we will refund the amount due within 14 days of receipt of your notice of withdrawal.

9.1.3Unless the Products are faulty or not as described (in which case Section 9.2 below will apply), you will be responsible for the cost of returning the Products to us. You are responsible for taking reasonable care of the Products until they are returned to us. We recommend that you return them to us using a recorded delivery service and that you keep proof of postage. We will be unable to provide you with any refund if the Products are not returned to us or if they were damaged during transportation.

9.1.4Where Products are faulty or not as described and you are asked to return them to us in connection with a claim under Section 9.2, we will bear the reasonable cost of that return shipment and will provide you with instructions on how to do so.

In the unlikely event that the Products we sell to you are faulty or not as described, please contact our customer services team as described in Section 9.1.1 which will inform you about your individual refund and other rights in such particular case.

SOLO AMOR PROVIDES THE WEBSITE AND ITS CONTENT ON AN “AS-IS” BASIS AND MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THE OPERATION OF THE WEBSITE OR THE INFORMATION, CONTENT OR MATERIALS INCLUDED ON THE WEBSITE. TO THE EXTENT PERMITTED BY MANDATORY SWISS LAW, SOLO AMOR AG DISCLAIMS ALL SUCH REPRESENTATIONS AND WARRANTIES. NOTHING IN THIS SECTION LIMITS ANY STATUTORY WARRANTY RIGHTS YOU MAY HAVE IN RESPECT OF PRODUCTS PURCHASED, AS SET OUT IN SECTION 9 (RETURNS AND WARRANTY).

Price and availability information is subject to change without notice.

11.1TO THE EXTENT PERMITTED BY MANDATORY SWISS LAW, SOLO AMOR'S LIABILITY FOR DAMAGES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH THE USE OF THE WEBSITE OR THE SALE OF PRODUCTS IS EXCLUDED.

11.2To the extent permitted by law, SOLO AMOR is not liable for any indirect or consequential loss or damage, including loss of profit, loss of data, or loss of business, that is not a reasonably foreseeable consequence of a breach by us.

11.3We only supply Products for domestic and private use. You agree not to use the Products for any commercial, business or re-sale purposes, and, subject to Section 11.5, we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity (see Section 5).

11.4Notwithstanding the above, to the greatest extent of the law, our liability shall in any case be limited to the price you paid for the respective Product including shipping costs, VAT and import duties (if any).

11.5However, we do not in any way exclude or limit our liability for:

  • (i)death or personal injury caused by our wilful conduct or gross negligence;
  • (ii)fraud or fraudulent misrepresentation;
  • (iii)liability under the Swiss Product Liability Act for damage caused by defective Products; or
  • (iv)any other matter in respect of which it would be unlawful for us to exclude or restrict our liability.

To the extent permitted under Swiss law, you agree to defend, indemnify and hold harmless SOLO AMOR (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers), from all claims, demands, losses, liabilities, costs, expenses, obligations and damages including reasonable legal fees, arising out of (a) your misuse of the Website; (b) your violation of any term of these Terms and Conditions or (c) your violation of any law or the rights of a third party (including, without limitation, any copyright, property or privacy right). This indemnification obligation will survive the termination of these Terms and Conditions and your misuse of the Website.

All Website content, including, without limitation, all text, graphics, audio, video, music, icons, images, hyperlinks, displays, product depictions, HTML code and scripts (collectively, the “Website Content”), and the collection, arrangement and assembly of the Website Content, is the property of SOLO AMOR and its sponsors, distributors, or licensors, and is protected under the Swiss Copyright Act and other Swiss and other applicable laws and treaties. The User is granted no right, title or interest in or to the Website Content other than the limited license expressly set forth in these Terms and Conditions. The User may not modify, publish, transmit, participate in the transfer or sale of, reproduce, create derivative works from, distribute, perform, display, incorporate into a website or in any way exploit the Website Content, or any portion thereof, without the express written permission of SOLO AMOR.

Our Website may, from time to time, contain links to websites owned and operated by third parties (“Third Party Sites”). Solo Amor has no influence on whether operators of such Third Party Sites comply with applicable data protection law. We encourage you to review the privacy policies and terms and conditions of such Third Party Sites so that you understand how those websites collect, use and share your information. We are not responsible for the privacy policies or other content on Third Party Sites. Solo Amor excludes any responsibility or liability for the websites of third parties accessible via such links, to the extent permitted by law.

Some functionality of the Website may require the transmission of information provided by the User (“User Information”). User Information may include, but is not limited to, a User’s name, address, email address, telephone number, method of payment, password, and billing information. The User agrees to keep the User Information provided to the Website current at all times and to promptly update such information to the extent of any change. By using such functionality, the User consents to the processing of User Information by Solo Amor and/or its agents in accordance with the FADP (and, where applicable, the GDPR) and for the purposes described in the Privacy Policy located here [Privacy Policy], which is incorporated herein by reference.

All information and content available on the Website and its “look and feel”, including but not limited to trademarks, logos, service marks, copyrighted works, text, graphics, button icons, images, audio/video clips, data compilations and software, and the compilation and organization thereof is the property of Solo Amor, its affiliates, partners or licensors, or is used with consent of the owner, and is protected under Swiss and international intellectual property law. The reproduction and use of any of these by you is prohibited. Any unauthorized use may violate Swiss and/or foreign copyright, trademark, personality and data protection laws and/or international conventions.

All rights regarding any trademarks, trade names, service marks, logos and/or trade dress (collectively, “Marks”) contained in, or used in connection with, the Website are expressly reserved by Solo Amor and its licensors. The Marks, and all associated logos or images, are registered and/or unregistered trademarks, and are protected under the Swiss Trademark Protection Act and international laws and treaties. No license with respect to the use of the Marks is granted to the User under these Terms and Conditions or by virtue of the User's use of the Website. The Marks may not be copied, imitated or used, in whole or in part, without the prior written consent of Solo Amor or the applicable rights holder.

18.1We use your personal information in accordance with our Privacy Policy (available at Privacy Policy [Privacy Policy]) (the "Privacy Policy"). Please take the time to read our Privacy Policy as it includes important information and terms which apply to you.

19.1In rare circumstances, events outside of our reasonable control may delay or prevent us from performing our obligations under the Contract. If these events occur, we will try to perform our obligations to you as soon as we can. We cannot, however, accept liability for any losses caused to you as a result of any delay or failure by us to perform our obligations where such delay or failure is due to an event which is outside of our reasonable control.

19.2If an event outside of our reasonable control takes place that affects the performance of our obligations under the Contract:

  • (i)we will contact you as soon as reasonably possible to notify you; and
  • (v)our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the event outside of our reasonable control. Where the event outside of our reasonable control affects delivery of Products to you, we will arrange a new delivery date with you after the event outside of our reasonable control is over.

20.1We may make changes to these Terms and Conditions from time to time.

20.2Every time you order Products from us, the Terms and Conditions in force at that time will apply to the Contract between you and us. The current version of these Terms and Conditions will be available on our Website. Please check the Terms and Conditions on our Website each time that you order Products from us to ensure that you understand the Terms and Conditions that apply at the time.

If we fail to insist that you perform any of your obligations under these Terms and Conditions, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

22.1The Contract is between you and us. No other person shall have any rights to enforce any of its terms.

22.2The provisions of these Terms and Conditions supersede all prior agreements, negotiations, correspondence, undertakings and communications between you and us, oral or written, and contain the sole and entire agreement between you and us with respect to the subject matters hereof.

The provisions of these Terms and Conditions are intended to be interpreted in a manner which makes them valid, legal, and enforceable. If any one or more section(s) or part of a section of these Terms and Conditions is found to be illegal or unenforceable in any respect, the validity, legality and enforceability of the remaining provisions shall not be affected or impaired thereby. In such event, the invalid, illegal or unenforceable provision shall be replaced by a valid provision that comes as close as possible to the economic intent and purpose of the invalid, illegal or unenforceable provision, as the parties, acting reasonably and in good faith, would have agreed upon had they been aware of the invalidity, illegality or unenforceability of the provision at the time of conclusion of the Contract. The same principle applies in case of a contractual gap.

These Terms and Conditions and any Contract concluded between you and us are governed by and construed in accordance with substantive Swiss law, to the exclusion of the Swiss conflict of law rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG). If you are a consumer, this choice of law does not deprive you of the protection afforded by any applicable mandatory provisions of the law of your habitual residence. Any dispute arising out of or in connection with these Terms and Conditions or the Contract shall be submitted to the exclusive jurisdiction of the ordinary courts of Zurich 1, Switzerland, subject to any mandatory legal provisions to the contrary.

Version no. 1, dated 17 August 2026